Case Support Supervisor

Posted 2 years ago

Description of Work:

Incumbents are responsible for supervising and directing the activities of Therapeutic Support Specialists (TSS I) placed under their supervision that are responsible for all aspects of service delivery to foster children placed in their caseload.  The primary responsibilities of the position include providing support and assistance to TSS I. Conducting regular meetings to review treatment plans and discuss the needs of children and families. Reviewing documentation and expense reports prior to submittal and assisting with covering caseloads when necessary. Additional activities include assisting with the recruitment of foster care families. Promoting the services of the organization in an attempt to attract more clients and ensuring that all Resource Coordinators under their supervision provide timely and appropriate services to their clients.  The TSS II typically maintains a small caseload of children that they deal with directly. This means 24 hours a day 7 days a week, including holidays you are on call to your Foster parents and children.   Incumbents typically have considerable independence in performing job related duties requiring initiative and self-discipline to ensure that all of the Resource Coordinators client’s needs are met.  Job related duties require thorough knowledge of Therapeutic Foster Care regulations and reporting requirements, considerable supervisory experience, strong decision making, organizational and interpersonal skills and the ability to provide effective advice and assistance to Team Members.  Job performance is evaluated by the Director through review of the accuracy, thoroughness and timeliness of submitted reports and supporting documentation, ability to effectively supervise and direct the activities of Resource Coordinators, organizational, interpersonal and decision-making skills, effectiveness in working with the families and children in their caseload and the number of new homes licensed within the quarter.

Examples of Duties:

-Assists with reviewing referrals for the area and/or region to match foster children and families.

-Assists with training and recruiting foster parents who qualify to meet State Mandated Training Requirements.

-Assists with and complete Home Study Assessments of prospective parents to meet State mandated standards.

-Schedules and conducts regular meetings with Resource Coordinators placed under their supervision to discuss the needs of clients and their families.

-Assists Resource Coordinators with especially problematic children and/or difficult family situations.

-Ensures that all Resource Coordinators assigned to their Team enter required data and documentation in the Georgia +Score and Shines database (and any other agency tracking database) in a timely and accurate manner.

-Maintains a caseload of approximately five to eight foster children depending upon the level of support needed for each child.

-Makes home visits with families and respite providers at least once each week (or as required by RBWO Standards) to monitor the behavior of the children and responsiveness of the parents.

-Responds to calls for assistance and/or crisis situations to prevent further escalation of the situation and ensure the safety of the parents and children.

-Assists with coordinating the activities of respite providers when needed by the parent and/or child.

-Schedules regular meetings (at least quarterly) of each child’s resource team and prepare reports providing pertinent information.

-Develops a treatment plan for each child in their caseload and reviews the treatment plans of Resource Coordinators on their team.

-Maintains comprehensive and detailed records of each child on their caseload to document observed behaviors and progress toward established objectives.

-Maintains documentation and other records required for State Departmental audits and assists with ensuring that all required documentation is included in the Resource Coordinator’s files.

-Conducts annual performance evaluations for each Resource Coordinator assigned to their team and advise the Director of the employee’s progress or otherwise.

-Assists with organizing special events and activities for the children supervised by Team Members.

-Coordinates and provides input regarding the activities of resource personnel including mentors, therapists, tutors, etc. to assist the child with established developmental objectives.

-Serves as a liaison between State Department personnel, Resource Coordinators, and foster children and their families.

-Assists with making decisions regarding future placement of children who disrupt their current placement.

-Interacts with teachers and other school personnel to evaluate the behavior and needs of foster children in their caseload.

-Represents the foster child’s and/or foster parent’s interests in judicial hearings when necessary.

-Prepares incident reports when necessary and report the incidents to the appropriate parties.

-Helps to facilitate the commitment of extremely distraught and/or violent children to the appropriate treatment facility for observation and/or care.

-Obtains the necessary documentation from families and other providers to ensure compliance with foster care licensure requirements.

-Submits all time sheets, mileage reports, and expense summaries for resource personnel review in a timely and accurate manner and reviews the expense reports of Resource Coordinators prior to submission.

-Provides counseling and support for families to ensure the quality of care, appropriate behavior management and proper environmental conditions.

-Assists with transporting children to care providers and other pertinent appointments including doctors, dentists, therapists, team meeting, courts hearings, visitations, etc. when parents are unable to do so.

-Assists with budgeting the funds given to each foster child by determining allowances and setting up savings accounts if necessary.

-Addresses significant performance problems with team members in a timely and appropriate manner.

-Performs related duties as required and directed by the Director or other senior officers.

Necessary Requirements:

     Graduation from an accredited four year college or university and successful completion of a M.S. (M.A.) Degree in Social Services, Child Development, Psychology or closely related field, Considerable knowledge of Therapeutic Foster Care Regulations, Minimum of five years experience working with special needs children, Experience Supervising others, Ability to work independently and maintain a limited caseload, Ability to make consistent and objective decisions in a timely manner, Strong organizational and interpersonal skills, or any equivalent combination of education and/or experience to provide the following knowledge, abilities and skills:

-Thorough knowledge of the State rules and regulations pertaining to Therapeutic Foster Care programs including required documentation, frequency of contacts, etc.

– Thorough knowledge of the RBWO Minimum Standards and ability to help the agency meet those Standards and remain in compliance through regular Quality Assurance

-Thorough knowledge of State licensure and training requirements for foster parents.

-Thorough knowledge of child development, developmental disabilities and family dynamics.

-Thorough knowledge of behavior management techniques and interventions utilized with children and young adults.

-Thorough knowledge of the resources available in the community to assist foster children with established developmental objectives and life plans.

-Thorough knowledge of legal documents and judicial proceedings pertaining to the placement and custody of foster children.

-Considerable knowledge of psychotropic medications used to treat behavioral disorders in children.

-Considerable knowledge of effective supervisory techniques and practices including the selection, evaluation, motivation and discipline and/or discharge of staff.

-Considerable knowledge of the Georgia +Score and SHINES database (or ability to learn quickly) including all required data and documentation.

-Ability to effectively supervise and direct the activities of subordinate staff.

-Ability to provide innovative solutions and approaches to challenging situations encountered by staff under their supervision.

-Ability to schedule and conduct productive meetings for assigned staff.

-Ability to maintain a caseload of five to eight foster children and meet all State requirements for visitation and documentation.

-Ability to interact with foster children and families in a sensitive and objective manner.

-Ability to react to emergency and/or crisis situations in an appropriate manner and reduce the likelihood of further escalation or danger to the involved parties.

-Ability to develop realistic and appropriate goals and objectives for each foster child on their caseload.

-Ability to create and maintain detailed notes and observations of children’s progress toward established objectives.

-Ability to make consistent and sound decisions regarding the care and safety of foster children in their caseload and the caseloads of staff.

-Ability to conduct training sessions for prospective and/or current foster parents.

-Ability to plan and organize personal activities and meet all reporting requirements, established deadlines and workload demands.

-Skill in providing appropriate and creative interventions and redirecting unwanted behaviors in children.

-Skill in reacting to emergency situations and providing appropriate responses to diffuse the situation.

Necessary Special Requirements

-Incumbents must have a Qualified Mental Health Professional (QMHP) or Qualified Developmental Disability Professional (QDDP) designation to sign off on clinical notes and observations.

-Possession of a valid Drivers License and minimum amount of vehicle liability insurance required by the state.

-Current certification in First Aide and CPR.

-Certification in proper restraint procedures, universal precautions and other trainings required by the State of Georgia.

-Possession of a laptop computer with a Windows 98 or more current operating system, high speed internet access, an IE browser and updated virus protection.

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